In this engaging interview, Neil Bhuiyan sits down with Mark Ackers, the Co-founder and head of sales at MySalesCoach, to explore Mark's intriguing journey in the tech sales industry and delve into his pivotal role at MySalesCoach. Mark candidly shares his evolution from a background in marketing to finding success and overcoming initial embarrassment in the realm of sales. The conversation takes an insightful turn as Mark unveils the genesis of the book "Problem Prospecting?!" conceived during the challenges posed by the COVID-19 pandemic. The book serves as a beacon of actionable advice and practical guidance for sales professionals grappling with prospect engagement. Mark reflects on his journey from Refract to the founding of MySalesCoach, underscoring his unwavering passion for sales coaching and the profound significance of aiding sales representatives in their improvement journey. The dialogue navigates the transition from a corporate setting at Refract to the entrepreneurial landscape of co-founding a startup with Kevin Beales, shedding light on the impactful lessons from prior experiences.